Terms and conditions of use

The terms and conditions of sale of the website shop.lagnamelagna.com are given below.

All the methods of sale, delivery and payment are listed in detail in the various sections of the site and should be regarded as an integral and substantial part of this contract. The conditions applicable to each individual order will be those shown on the website at the time of the order. Any new conditions will be effective from the time of publication on the website and will be applied only to sales concluded subsequently. The Customer will receive confirmation of the order with a summary of the products via email, at the end of the procedure of purchase and payment, Lagnamelagna will proceed with the treatment of the personal data of the Customer in compliance with the regulations on matters of privacy, in accordance with Legislative Decree 196/03 “Code on matters of protection of personal data”.

Prices and deliveries

The prices of the products included all taxes and duties. All prices are given in euros.

We reserve the right to update and change the price of products at any time.

Deliveries in Italy:

Delivery is free throughout Italy, both for ready to deliver garments and made to measure items.

Payment methods

The Customer can pay the price of the products and respective delivery charges by credit cards, PayPal.

Credit Charge

The credits cards that can be used to make purchases on the website are: Visa / Visa Electron
Mastercard / Maestro American Express . In order to ensure the maximum security, the Customer will make the payment transaction directly on the secure server of the PayPal circuit.

PayPal

Once the order has been confirmed, the Customer will be redirected to the PayPal website, where payment can be made through your account or using a credit card, including prepaid, or, in any event, according to the methods accepted by PayPal and in compliance with the respective conditions.

Invoicing for the orders

On the basis of the Presidential Decree of 26/10/1972, the issuing of an invoice is not mandatory, unless requested by the Customer no later than the time the order is placed.

Transport and delivery

Products purchased on the website will be delivered to the address indicated by the Customer during the purchase procedure in the appropriate field "Delivery Information".

All the purchases will be delivered by express courier (DHL) from Monday to Friday, excluding weekends and public holidays. Lagnamelagna is not responsible for delays that cannot be predicted or attributed to it.

Exchange size

Lagnamelagna guarantees it will exchange sizes for all its customers. In the event the product chosen is the wrong size, notwithstanding the checks with the tables provided by Lagnamelagna, the customer can exchange the product for one of the right size within 10 days from receipt of the package by sending an email to the address info@lagnamelagna.com or by calling the telephone number 0599111109. The “sizes exchange” service will follow the right of withdrawal procedure.

Right of withdrawal

For the purchase of garments available in stock, an order (or part thereof) can be cancelled at any time before the products are delivered and up to 10 days after delivery. This can be done by returning the products in accordance with the instructions given below or by contacting our Customer Service via email at info@lagnamelagna.com.

Should you decide to cancel an order after delivery of the products, it is your responsibility to return them at your expense. These products must be returned within 10 days after delivery. Until the products have been returned, you must keep them in optimal conditions: the returned products must be unused and in the same conditions in which they were delivered to the customer, together with the original packaging, as laid down by the Returns Procedure.

After the cancellation of the order and the return of the product, the amount charged to your credit/debit card will be fully refunded, excluding delivery costs. Notification of the refund will be sent via email within a suitable period of time. Normally, refunds are made only by bank transfer. Generally, we arrange the refund as soon as possible but, in any event, within 30 days of the cancellation of the order.

Orders for personalised and/or made to measure garments to the customer’s specifications will not be exchanged or refunded, without prejudice to the responsibilities of production.

For further information about how to order personalised or made to measure garments, please consult this page.

When the right of withdrawal is applicable

The right of withdrawal is only applicable if the product, even if opened, is “as new”: intact, complete (including packaging), in perfect condition, with all accessories, also intact. In the case of products that do not meet these specifications, the right is reserved to refuse the withdrawal or to apply a reduction to the price. The right of withdrawal does not apply to made to measure or personalised merchandise.

Defective products

In the event products arrive broken, those customers who chose insured delivery will have the option of receiving a complete refund for the broken product or products, or they may be returned (the return of broken products is at the expense of the customer). If the customer did NOT choose insured delivery, only the amount for the delivery will be refunded. The request for replacement must be made within 48 hours of the receipt of the order by sending an email to: info@lagnamelagna.com with the following subject line:Defective (or non-compliant) products for order no. xxx (replace ‘xxx’ with your order number) and with the following details:

Name and Surname;

Email address used for registration;

Order Number;

Type of Delivery chosen;

Date Goods Received

Defective (or non-compliant) products;

Any additional comments.

Please attach photographs of the broken product (or products).

Communication by our staff will follow with instructions on how to return the product.

Civil Code article 1510, paragraph 2: “Unless agreed otherwise, if the thing sold has to be transported from one place to another, the seller is freed from the obligation of delivery by entrusting the thing to the carrier (1678 and subsequent) or to the forwarding agent (1737 and subsequent); the merchandise travels at the risk and hazard of the recipient; the transport charges are the responsibility of the buyer (1475).”

Lagnamelagna is not responsible if the order is missing one or more products due to tampering by third parties.

Our police of cancellation, return and refund complies with the legal rights of the customer.

Applicable Law and Competent Court

The sales contract between the Customer and Lagnamelagna Srl will be regarded as concluded in Italy and governed by Italian law. The resolution of disputes concerning the interpretation, execution or termination of these General Conditions or individual purchase orders, if the Customer is a consumer in accordance with the Consumer Code, will come under the exclusive jurisdiction of the court of Modena.

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In accordance with article 1341 of the Civil Code, the Customer states that the following articles of these General Conditions have been read and specifically accepted.

Privacy

Privacy policy

In accordance with article 13 of Legislative Decree no. 196 of 30.06.2003 (Privacy Code), the customer is informed of the following. The customer’s personal data will be processed for: I) purposes essential for the fulfilment of tax, accounting and legal obligations and purposes of managing contracts and customers (the supply of products and accessories, assistance service, replacement, customer management and administration, orders, deliveries, invoices, credit checks and dispute management); II) purposes connected to the commercial activity (mail order, marketing and advertising, market analysis and surveys, promotional activities, measuring the level of customer satisfaction, competitions, events, games for prizes and similar, statistical analysis, shipping merchandise).

The data will also be processed through the creation and management of a central archive on paper, computer and digital media to which specialised and authorised personnel will have access. The provision of personal data essential for the legal fulfilments and/or the establishment and/or conduct of the contractual relations is mandatory since, without this, it will be impossible to establish and/or conduct this relationship. The provision of the other personal data is optional and generally enables a better service to be provided to the customer; any refusal to provide these data will have no negative consequences for the customer. The personal data concerning the customer may be communicated to Lagnamelagna’s parent, subsidiary and/or associate companies for the same purposes as above or specialist external service providers in: the management of software, hardware, digital transmission and computer systems; the processing and archiving of data; printing, transmitting, packaging, transporting and sorting communications to the customers, financing service, debt recovery and financial risk assessment. We point out that the customer may always exercise the rights laid down by article 7 of the Privacy Code. The Data Controller is Lagnamelagna srl. With the digital transmission of the confirmation of the purchase order, the customer takes note of the foregoing information and consents to the treatment of the personal data provided.

Security

In order to ensure the security of the personal data and the information that we gather through the internet, we use protection systems that have the purpose of preventing third parties accessing and/or intercepting private communications without the permission of and/or unknown to Lagnamelagna srl. Notwithstanding our commitment, since the internet is not a completely secure environment, we are aware that we cannot ensure the total integrity and security of the data and information of the users. Therefore, we believe that we cannot be held liable for the total guarantee of the security and integrity of your data and your information that passes through the internet.